Overview

Thank you for choosing TI Tyres Ltd. We strive to provide high-quality products and services to our customers. This refund policy outlines the conditions under which we offer refunds for purchases made through our website or in-store.

Tyre Purchases:

a. Unused and Unfitted Tyres: If you have purchased tyres from TI Tyres Ltd but have not used or fitted them, you may be eligible for a refund. To qualify for a refund, the tyres must be in their original, unopened packaging and resalable condition. Please contact our customer service within [number of days] days of the purchase date to initiate the refund process. Once we receive and inspect the returned tyres, we will issue a refund to the original payment method, excluding any shipping or handling charges.

b. Fitted Tyres: Once tyres have been fitted to a vehicle, they are considered used, and we are unable to offer a refund. We encourage customers to carefully verify the accuracy of the tyre specifications and suitability for their vehicles before scheduling a fitting appointment.

Fitting Services:

a. If you have booked a tyre fitting appointment with TI Tyres Ltd but wish to cancel or reschedule, please notify us at least [number of hours or days] in advance. We will make every effort to accommodate your request. However, failure to provide sufficient notice may result in a cancellation fee.

b. In the event that TI Tyres Ltd is unable to fulfill a scheduled fitting appointment due to unforeseen circumstances or reasons beyond our control, we will work with you to reschedule the appointment at your convenience. If rescheduling is not possible, we will provide a full refund for the fitting service.

Damaged or Defective Products:

a. If you receive tyres from TI Tyres Ltd that are damaged or defective, please notify us immediately. We may request photographic evidence or ask you to return the tyres for inspection. Once we have verified the damage or defect, we will offer either a replacement or a refund, including any applicable shipping or handling charges.

Processing Time:

a. Refunds will be processed within 10 business days after we have received and inspected the returned items. The timing of the refund appearing in your account may vary depending on your payment provider.

Contact Us:

a. If you have any questions, concerns, or would like to initiate a refund, please contact our customer service team. We are here to assist you and ensure your satisfaction.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please call us.

Shipping Returns

To return your product, you should mail your product to the address mentioned but you must call us before that.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us for questions related to refunds and returns.